orders@octobooks.com
Pan-India Fast Dispatch
We stand firmly behind every volume we curate. We only replace books if they arrive damaged in transit or if the wrong product is delivered within 7 days of delivery. General returns are not accepted.
Replaced if damaged or wrong item delivered.
Pre-dispatch refund credit via Razorpay.
Octobooks Customer Desk
Primus Building, Door No. SP–7A, 2C,
Guindy Industrial Estate, SIDCO Industrial Estate,
Guindy, Chennai, Tamil Nadu 600032
Email: orders@octobooks.com
Octobooks inspects every physical volume before dispatch. We only replace books if they arrive damaged in transit or if the wrong product was delivered, reported within 7 days of delivery. General returns or change-of-mind returns are not accepted. Eligible cases include:
Before Dispatch: You can cancel physical book orders at any time prior to shipment by visiting your Orders Dashboard or emailing orders@octobooks.com with your Order ID. A 100% refund is initiated immediately.
After Dispatch: Once an order has been handed over to our logistics courier partners with an assigned AWB tracking number, shipments cannot be cancelled or intercepted in transit. If your book arrives damaged or the wrong product is delivered, you can request a replacement within 7 days of delivery.
Due to the immediate delivery nature of digital content (eBooks in EPUB/PDF format and audiobooks), digital licenses are generally non-refundable once the file has been accessed or downloaded. If you experience technical issues such as a corrupted file download or non-functional license key, our technical team will regenerate your digital link or issue a full refund if the file cannot be rendered.
All refunds are processed securely via our banking partner, Razorpay, back to the original source payment method:
| Payment Channel | Processing Window |
|---|---|
| UPI (Google Pay, PhonePe, Paytm, BHIM) | 24 to 48 Hours |
| Debit / Credit Cards (Visa, Mastercard, RuPay) | 3 to 5 Business Days |
| Net Banking (All Indian Scheduled Banks) | 4 to 7 Business Days |
| Cashfree & Razorpay Gateway Source | Auto-refunded to the original bank account / card / UPI ID |
OCT-2026-XXXXX) in the subject line.